Returns, picked up from your door.
The return sitting by the door for three weeks isn't a discipline problem — it's a logistics problem. So we turned return pickup in Santa Monica into a text message.
How a Return Run works
- Text us a photo of what's going back — forward the retailer's return email or QR code
- We pick it up from your door on our next route evening
- We pack it properly — no finding a box, no printing a label, no tape hunt
- We ship it back and you get the confirmation
Up to 3 return items per run, no membership required — return pickup on fixed evenings within our Santa Monica route zone. That's the whole thing: the errand you keep meaning to do, done by text.
Returning things often?
Postely Virtual members ($25/mo) get Return Runs for $35. And Postely Household includes unlimited returns — plus every package received, held safe, and delivered to your door.
Postely Return Run
$49 /one time
Virtual members · $35
Up to 3 items. Shipping + materials at cost. Fixed pickup evenings, Santa Monica route zone.
Opens with our first route — founding list gets first pickup slots.
Join the founding listCommon questions
How do I return something without a box?
You don't need one. We bring the packaging: text us a photo of what's going back, and we pick it up from your door, pack it properly, and ship it back to the retailer.
Do I need to print a label?
No. Forward us the return confirmation or QR code from the retailer and we handle the label, the box, and the drop-off. No printer required.
How much does return pickup cost?
A Return Run is $49 one-time — $35 for Postely Virtual members — and covers up to 3 return items. Shipping and materials are at cost. No membership required.
What areas do you serve?
Return Runs operate on a fixed-evening route within the Santa Monica route zone. The service opens with our first route — the founding list gets first pickup slots.